Exchange & Refund Policy

🔄 Exchange & Refund Policy – Nishat Studio

At Nishat Studio, customer satisfaction is our top priority. We aim to provide high-quality products and a smooth shopping experience. Please read our exchange and refund policy carefully before placing your order.

📦 Exchange Policy

We offer exchanges under the following conditions:

  • You may request an exchange within 7 days of receiving your order.

  • The product must be unused, unwashed, and in its original packaging with all tags intact.

  • Exchanges are only applicable in case of:

    • Wrong item delivered

    • Size mismatch (if applicable)

    • Damaged or defective product received

➤ How to Request an Exchange:

  1. Contact us via WhatsApp or Email with your order ID and issue details.

  2. Our team will guide you through the process.

  3. You may be required to send product images for verification.

Note: Customers are responsible for return shipping charges unless the mistake is on our end.

💰 Refund Policy

We currently do not offer refunds unless:

  • The item is out of stock and cannot be delivered.

  • You receive a damaged or incorrect item and prefer a refund over exchange.

If your refund request is approved:

  • The refund will be issued to your original payment method within 7–10 business days.

❌ Non-Exchangeable & Non-Refundable Items

The following items are not eligible for exchange or refund:

  • Items purchased on sale or during promotions

  • Customized or altered items

  • Products damaged due to customer misuse

📩 Contact for Exchange/Refund

Phone/WhatsApp: +92 (313) 7272012
Email: nishatstudio.com@gmail.com

Please include your Order ID, Full Name, and clear images of the product when making a request.

Thank you for choosing Nishat Studio. We value your trust and strive to provide the best service possible.